How does shipping work?
Usually, 1-3 days after you place your order we will update your account (or
email you) to inform you of your choice of delivery days and delivery
options. The day before the delivery, we will contact you again to provide a
4-5 hour time frame estimate for the next day's delivery.
Automatic emails are sent when updates are made, however automatic
emails are sometimes filtered or blocked entirely by some mail services
including AOL, OPTONLINE and GMAIL and YAHOO. If you have not received
a delivery update within a few day of placing an order there may be a
problem with our email reaching you, please contact us immediately.
If the delivery day will not work for you, you can reschedule the day.
Our Local Delivery Truck service (NY Tri-State area only)
The basic charge includes delivery inside to Elevator buildings or Walk-up
buildings up 1 inside flight of stairs. If their are any building restrictions such
as time, certificate of insurance, etc. please make us aware of this so that
we can make the proper arrangements for you. Some additional fees
may apply. This is solely the responsibility of the customer.
Please make sure that the area where the furniture will be placed and/or
assembled is accessible and clear of any obstructions. Our delivery crew is
under no obligation to move or re-arrange existing furniture or other items.
Freight Deliveries / Areas except NY Tri-State area.
OUT OF STATE DELIVERIES ARE DONE THROUGH FREIGHT SHIPPING
COMPANIES AND INCLUDE CURBSIDE DELIVERY. A white glove service
can be provided through local delivery companies within the state of
delivery. Ground service for small to large packages will be delivered to
- What is a curbside delivery? A curbside delivery is when the delivery truck
driver drops off the items at the curb in front of your house.
- What is a white glove delivery? A white glove delivery is when the delivery
truck crew brings the items into the house and into the room of choice,
additional fees will incur with white glove service such as flights of stairs,
actual assembling of products.
- What is a Lift gate? A hydraulic mechanism that lowers and raises cargo
to the street
Please inform us what service you will need to have the proper
shipping and delivery quote.
UPS SERVICE CENTER PICK UP LOCATIONS
Many options are available to meet your budget. Call for details.
Once items are shipped you will be alerted by email along with a tracking number.
If for any reason your delivery is missed or delayed and a re-delivery or
storage of items will occur you will be subject to additional fees.
Pick up from our Factory / Warehouse.
You will receive and email alerting you when your item will be available for
pick up . If items needs to be built or stained it may take 2 to 3 weeks. On
pick up day's please go to our factory showroom store located at the corner
of Grand Ave & 57th Street, Maspeth New York 11378 to receive your pick
up slip. Please have a photo I.D. with you.
The Factory Address is :
58-77 57th Street, Maspeth, New York
• Tel: (844) 423-3999
Pick up hours are :
- Mon-Fri 10:00am - 4:30pm
- Saturday 10:00am - 4:00pm
- Sunday Closed